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Refund Policy

Privacy Policy

At Urban Repair, we are committed to ensuring customer satisfaction by delivering high-quality appliance repair services. Our replacement and refund policy is designed to maintain transparency, build trust, and address any concerns that may arise during or after the repair process.

1. Overview

We aim to provide reliable and professional repair services for all appliances. This replacement and refund policy ensures customer satisfaction while safeguarding our business interests.

2. Scope

This policy applies to all repair services performed by Urban Repair and covers any parts replaced during the repair process.

3. Warranty on Repair Services

  • All repairs are covered under a 30-day warranty from the date of service.
  • If the same issue recurs within the warranty period due to our workmanship or faulty parts, we will reassess the appliance and perform the necessary repairs at no additional charge.

4. Parts Replacement

  • Replaced parts come with a 30-90 day warranty (depending on the nature of the part) for defects in materials or workmanship.
  • If a replaced part fails within the warranty period, we will replace it at no cost, provided the failure is not due to misuse, negligence, or external factors.

5. Refund Policy

Refunds for services rendered will only be considered under the following conditions:

  • The service was not completed as agreed upon.
  • The appliance remains non-functional after repairs within the warranty period.
  • Refund requests must be made within 3 Day of the service date.

To request a refund, customers must provide:

  • A copy of the original receipt.
  • A detailed explanation of the issue.
  • Supporting documentation (e.g., photos, previous service records).

6. Exclusions

Refunds will not be issued for:

  • Damage or misuse of the appliance caused by the customer.
  • Issues resulting from external factors (e.g., power surges, improper installation).
  • Change of mind or dissatisfaction not related to the quality of service provided.

7. Process for Returns and Refunds

  • Customers seeking a refund should contact our customer service team.
  • Our team will review the request and may require an inspection of the appliance before processing any refunds.

8. Modifications to Policy

Urban Repair reserves the right to modify this policy at any time. Changes will be communicated through our website and in-store notices.

9. Contact Us

For questions regarding our replacement and refund policy, please contact us:

  • Phone: +91-9872499649
  • Email: urbanrepairludhiana@gmail.com

Thank you for choosing Urban Repair! We value your trust and are committed to providing exceptional service.